Politik om beskyttelse af persondata

Privacy Policy

Last updated: August 2, 2026

At URBVN Academy ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, make a purchase, create an account, or otherwise interact with our online store.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect different categories of personal information, including:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Payment Information

Payments are processed securely through trusted payment providers. We do not store your complete payment card information.

Depending on your payment method, payment processors may collect:

  • Credit or debit card information
  • Payment confirmations
  • Transaction IDs
  • Billing details

Account Information

If you create an account, we may collect:

  • Username
  • Password (encrypted)
  • Saved addresses
  • Order history
  • Shopping preferences

Order Information

When you place an order, we collect information relating to:

  • Products purchased
  • Shopping cart contents
  • Wishlist items
  • Returns
  • Exchanges
  • Refund requests
  • Previous purchases

Customer Support

If you contact us, we may collect information such as:

  • Emails
  • Messages
  • Photos you provide
  • Information about your order
  • Any other information you choose to share

Device Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Language settings
  • Website usage information

Website Usage Information

We may collect information about how you use our website, including:

  • Pages visited
  • Products viewed
  • Time spent on pages
  • Search terms
  • Clicks
  • Referring websites
  • Shopping behavior

This information helps us improve our website and customer experience.

2. How We Collect Information

We collect personal information in several ways.

Information You Provide

You provide information directly when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact customer support
  • Participate in promotions
  • Submit reviews

Automatically Collected Information

Certain information is collected automatically using technologies such as:

  • Cookies
  • Pixels
  • Analytics tools
  • Log files
  • Browser technologies

These technologies help us understand how visitors use our website and improve our services.

Information From Third Parties

We may receive information from trusted third parties, including:

  • Shopify
  • Payment providers
  • Shipping providers
  • Marketing partners
  • Analytics providers
  • Fraud prevention services

3. How We Use Your Information

We use your personal information to:

Process Orders

Including:

  • Confirming purchases
  • Processing payments
  • Shipping products
  • Managing returns
  • Providing order updates

Provide Customer Service

Including:

  • Responding to inquiries
  • Solving order issues
  • Providing after-sales support

Improve Our Website

We analyze website usage to:

  • Improve navigation
  • Enhance user experience
  • Optimize product offerings
  • Improve website performance

Personalize Your Shopping Experience

We may recommend products based on:

  • Purchase history
  • Browsing history
  • Wishlist activity
  • Shopping preferences

Marketing

If permitted by law or with your consent, we may send:

  • Promotional emails
  • Product launches
  • Exclusive offers
  • Newsletters
  • Discount campaigns

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

4. Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Shopify
  • Payment service providers
  • Shipping and logistics providers
  • IT service providers
  • Customer support providers
  • Marketing and advertising partners
  • Analytics providers
  • Fraud prevention services

We only share the information that is necessary for these parties to perform their services on our behalf.

We may also disclose your personal information if required by law, to comply with legal obligations, respond to lawful requests from public authorities, protect our legal rights, investigate fraud, or enforce our Terms of Service.

In the event of a merger, acquisition, sale of assets, or business restructuring, your personal information may be transferred as part of that transaction, subject to applicable data protection laws.

5. Shopify Services

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables us to sell our products and services.

When you visit our website or make a purchase, Shopify may process certain personal information necessary to operate the platform, including payment processing, fraud prevention, hosting, order management, and security.

For more information about how Shopify processes personal information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and provide certain website functions.

Cookies help us:

  • Remember your preferences
  • Keep your shopping cart active
  • Secure your account
  • Improve website performance
  • Understand visitor behavior
  • Measure marketing performance
  • Personalize your shopping experience

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the website to function properly.

Examples include:

  • Shopping cart functionality
  • Secure login
  • Checkout
  • Fraud prevention

These cookies cannot be disabled without affecting the operation of the website.

Analytics Cookies

These cookies help us understand how visitors interact with our website.

They may collect information such as:

  • Pages visited
  • Time spent on pages
  • Navigation paths
  • Device information
  • Browser type

This information is used only to improve our website.

Marketing Cookies

Marketing cookies help us provide more relevant advertising.

These cookies may be used by advertising partners to:

  • Measure campaign performance
  • Show personalized advertisements
  • Track conversions
  • Build audiences for advertising platforms

Managing Cookies

Most browsers allow you to control cookies through your browser settings.

You may:

  • Delete existing cookies
  • Block certain cookies
  • Receive notifications before cookies are stored

Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage you to review the privacy policies of any external websites you visit.

8. Children's Privacy

Our website is not intended for individuals under the age required by applicable law in their country or jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete such information as soon as reasonably possible.

If you believe a child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our products and services, complying with legal obligations, resolving disputes, enforcing our agreements, and protecting our legitimate business interests.

The length of time we retain your personal information depends on factors such as:

  • Whether you have an active customer account.
  • Whether we need the information to fulfill your orders.
  • Legal and tax record-keeping requirements.
  • Fraud prevention and security purposes.
  • Ongoing customer support requests.
  • Any applicable limitation periods under relevant laws.

When your personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable data protection laws.

10. Data Security

We take the protection of your personal information seriously.

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, misuse, or destruction.

These measures may include:

  • Secure encrypted connections (SSL/TLS)
  • Password protection
  • Restricted employee access
  • Secure hosting environments
  • Firewall protection
  • Fraud monitoring
  • Regular security updates

Although we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We encourage you to keep your account credentials confidential and to notify us immediately if you believe your account has been compromised.

11. Your Privacy Rights

Depending on your country of residence and applicable law, you may have one or more of the following rights regarding your personal information.

Right of Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of the information we hold about you.

Right to Rectification

You have the right to request that inaccurate or incomplete personal information be corrected.

Right to Erasure

You may request that we delete your personal information where applicable under law.

Please note that we may be required to retain certain information for legal, accounting, fraud prevention, or regulatory purposes.

Right to Restrict Processing

You may request that we temporarily restrict the processing of your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format and request that it be transferred to another service provider.

Right to Object

You may object to certain processing activities, including processing based on our legitimate interests or direct marketing.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Marketing Preferences

You may opt out of receiving marketing communications from us at any time by:

  • Clicking the "Unsubscribe" link included in our marketing emails.
  • Contacting us directly.
  • Updating your account preferences where available.

Even if you opt out of marketing communications, we may still send you transactional emails regarding your orders, returns, account activity, or important service announcements.

12. International Data Transfers

Your personal information may be processed or stored outside your country of residence.

Where personal information is transferred outside the European Economic Area (EEA), the United Kingdom, or other jurisdictions with applicable data protection laws, we will ensure appropriate safeguards are in place.

These safeguards may include:

  • European Commission Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Agreement (IDTA), where applicable
  • Transfers to countries recognized as providing an adequate level of data protection
  • Other lawful transfer mechanisms permitted under applicable legislation

We take reasonable steps to ensure that your personal information remains protected regardless of where it is processed.

13. Complaints

If you have any questions, concerns, or complaints regarding how we collect, process, or protect your personal information, we encourage you to contact us first so we can work to resolve the matter promptly.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your country of residence.

For individuals located within the European Economic Area (EEA), you may contact your national supervisory authority responsible for data protection matters.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Applicable laws and regulations
  • Our business operations
  • Our services and website functionality
  • Security practices
  • Data processing activities

When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law, we will also provide appropriate notice of significant changes before they take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

15. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below.

URBVN Academy

Email: urbvnacademy@outlook.com

If you contact us regarding your personal information, please include sufficient information to help us identify you and process your request efficiently.

We may ask you to verify your identity before responding to requests concerning your personal information.

16. Your Consent

By using our website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

Where required by applicable law, we will obtain your consent before processing your personal information for specific purposes, such as marketing communications or non-essential cookies.

You may withdraw your consent at any time where consent is the legal basis for processing.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Denmark and, where applicable, the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and any other applicable privacy and consumer protection legislation.

Nothing in this Privacy Policy limits any statutory rights available to consumers under applicable law.

Effective Date

Effective Date: August 2, 2026

This Privacy Policy applies to all visitors, customers, and users of the URBVN Academy website and online store from the effective date shown above.